A brief overview

Instant Remote Support Software. Unattended Remote Access Software. Zoho Assist is cloud-based remote support and remote access software that helps you support customers from a distance through web-based, on-demand remote support sessions. Set up unattended remote access and manage remote PCs, laptops, mobile devices, and servers effortlessly. A few seconds is all you need to establish secure connections to offer your customers remote support solutions.

Why IT ROCKS

  • On-demand remote support

    Troubleshoot a remote computer through ad-hoc or on-demand remote sessions with no prior installation. Invitees can also join a session through an email invite.

  • Unattended remote access

    Set up unattended remote access for computers, both inside and outside LAN. Mass deployment options available. Assist supports both Windows and Mac.

  • File transfer

    File transfer during a live session will help you send updates, patches, or any type of file to the remote computer. Transfer is completely secure with SSL 256-bit AES encryption.

  • Voice and Video Chat

    Interact with your customer and resolve issues faster by connecting to them on a voice or video chat during a remote session.

  • Reboot and reconnect

    Remote access software solution allows technicians to reboot any remote desktop with a single click and reconnect to the session without losing control.

  • Multiple Monitor Support

    Navigate between any number of monitors connected to the remote computer. Assist automatically detects active monitors in use.

Pricing

Try these out with a Flexible Free Trial, and no contracts

STANDARD

$8 1 technician/month billed annually
  • All in Free Edition +
  • File Transfer
  • Multi Monitor Navigation
  • Send Ctrl+Alt+Del
  • Reboot and Reconnect
  • Session Transfer
  • Import Google Contacts
  • Custom Report
  • Screen Capture
  • Zendesk Integration
  • 2 simultaneous Sessions

PROFESSIONAL

$13 1 technician/month billed annually
  • All in Standard Edition +
  • Mobile Apps (iOS, Android)
  • Schedule Sessions
  • Screen Sharing
  • Session Notes
  • Custom Email Templates
  • Rebranding
  • Advanced Reports
  • 4 simultaneous Sessions

ENTERPRISE

$21 1 technician/month billed annually
  • All in Professional Plan +
  • Departments
  • Session Recording
  • Session Audit
  • Remote Printing
  • Voice and Video Chat
  • Contacts Management
  • Annotation
  • Customer Widget
  • Custom Domain Mapping
  • 6 simultaneous Sessions

STANDARD

$8 25 unattended computers/month billed annually
  • All in Free Edition +
  • Computer Grouping
  • Group permissions
  • Screen Sharing
  • Bulk Deployment
  • Wake on LAN
  • File Transfer
  • Remote Power Options
  • Session Confirmation
  • Multi-monitor Navigation
  • Custom Reports
  • Custom Email Templates
  • Mobile Apps for the Technician
  • Unlimited Technicians
  • Screen Capture

PROFESSIONAL

$13 25 unattended computers/month billed annually
  • All in Standard Edition +
  • Session Recording
  • Remote Print
  • Annotation
  • Diagnostic tools
  • Voice and Video Chat
  • Departments
  • Rebranding
  • Bulk Deployment via Distributor
  • Custom Domain Mapping
  • Mobile and IoT devices
  • Advanced Reports

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