Zoho Desk

A brief overview

Put customer service at the heart of your company.
Zoho Desk is the industry’s first context-aware help desk software that helps businesses focus on the customer.

Why IT ROCKS

  • Close tickets. Open happiness.

    Zoho Desk gives your team the best tools to help customers while automating frequent tasks that otherwise take up precious time.

  • Don't improvise. Improve.

    With Zoho Desk, identify the right trends and patterns in your team's efforts, make improvements, and inspire better performance.

  • One company. One team.

    Zoho Desk helps bring together employees from across departments, to give customers a truly unified customer service experience.

  • Convenience is key.

    When your customers want to reach out, be available for them over a variety of channels—email, phone, live chat, social media and more.

  • Self-help is the best help.

    Equip customers so they can find answers to questions on their own and help their peers in the true spirit of a community.

  • Your help desk, truly yours.

    Zoho Desk understands the uniqueness of your business, lets you customize and integrate it with other apps.

Pricing

15 Days Free Trial. No credit card required.

FREE

$0
  • 3 Free Agents
  • Email Ticketing
  • Customer Management
  • Help Center
  • Private Knowledge Base
  • Predefined SLAs
  • Macros
  • Multi Language Helpdesk
  • Mobile Apps
  • 24*5 Email Support

STANDARD

$12 /agent/month billed annually
  • Features from FREE +
  • Social & Community Channels
  • Product Based Ticket Management
  • Help Center Themes Gallery
  • Public Knowledge Base
  • SLAs & Escalations
  • Workflow, Assignment & Supervise Rules
  • Customer Happiness Ratings
  • Reports & Dashboards
  • Work Modes for Tickets
  • Marketplace Extensions & Integrations
  • ASAP - Embeddable Self Service
  • 24x5 Phone Support
  • Add-On ($5/Light Agent)

ENTERPRISE

$35 /agent/month billed annually
  • Features from PROFESSIONAL +
  • Live Chat
  • Zia - Artificial Intelligence
  • Help Center Customization
  • Multi-brand Help Center
  • Advanced Process Management
  • Custom Functions
  • Multi-level IVR
  • Global Reports & Dashboards
  • Scheduled Reports
  • Contract Management
  • Validation Rules
  • Layout Rules
  • Field Watching
  • Multiple Business Hours & Holidays
  • Role-based Data Sharing
  • 50 Light Agents
  • Add-On ($5/Light Agent)

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