A brief overview
Put customer service at the heart of your company.
Zoho Desk is the industry’s first context-aware help desk software that helps businesses focus on the customer.
Why IT ROCKS
Pricing
15 Days Free Trial. No credit card required.
FREE
$0
- 3 Free Agents
- Email Ticketing
- Customer Management
- Help Center
- Private Knowledge Base
- Predefined SLAs
- Macros
- Multi Language Helpdesk
- Mobile Apps
- 24*5 Email Support
STANDARD
$12/agent/month billed annually
- Features from FREE +
- Social & Community Channels
- Product Based Ticket Management
- Help Center Themes Gallery
- Public Knowledge Base
- SLAs & Escalations
- Workflow, Assignment & Supervise Rules
- Customer Happiness Ratings
- Reports & Dashboards
- Work Modes for Tickets
- Marketplace Extensions & Integrations
- ASAP - Embeddable Self Service
- 24x5 Phone Support
- Add-On ($5/Light Agent)
PROFESSIONAL
$20/agent/month billed annually
- Features from STANDARD +
- Multi-department Ticketing
- Team Management
- Telephony
- Automatic Time Tracking
- Blueprint - Basic Process Management
- Round Robin Ticket Assignment
- Agent Collision
- Tasks, Events & Call Activities
- Ticket Templates
- Private Marketplace Extensions
- SLA Dashboards
- Ticket Sharing
- Mobile SDK
- 24x5 Chat Support
- Add-On ($5/Light Agent)
ENTERPRISE
$35/agent/month billed annually
- Features from PROFESSIONAL +
- Live Chat
- Zia - Artificial Intelligence
- Help Center Customization
- Multi-brand Help Center
- Advanced Process Management
- Custom Functions
- Multi-level IVR
- Global Reports & Dashboards
- Scheduled Reports
- Contract Management
- Validation Rules
- Layout Rules
- Field Watching
- Multiple Business Hours & Holidays
- Role-based Data Sharing
- 50 Light Agents
- Add-On ($5/Light Agent)
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