Zoho Lens

A brief overview

Interactive Remote Assistance using Augmented Reality
Take a look at problems in equipment—ranging from plant machinery to servers—at any moment, right from your desk, by accessing a user’s smartphone camera at the remote location.


  • Live Camera Streaming

    View the camera stream of your remote client’s smartphone or smart glass and instruct them right from your desk by viewing the live high-definition video.

  • Highlighting on 3D Objects

    AR annotations allow you and your customer to add extra virtual information to the live camera stream. You can use other annotation tools to draw and write on the screen.

  • VoIP and text chat

    Interact with your customer through VoIP and text chat to provide better remote assistance.

  • Snapshots

    Capture a snapshot of the incoming camera stream to document specific events during the session, or to analyze an issue further.

  • Freeze image

    Freeze the incoming camera stream to explore, analyze, and discuss technical details of a particular scenario in greater depth.

  • Session Recording

    Record sessions initiated in your organization to look back on all your session proceedings, create comprehensive trails, and document all your sessions to create a knowledge base.


Try these out with a Flexible Free Trial, and no contracts


  • Chat
  • Annotation for the Customer
  • Email Invitation
  • Zoom in/out
  • VoIP
  • 1 simultaneous session


$131 technician/month billed annually
  • All in Free Edition +
  • Freeze Camera Stream
  • Annotation for the Technician
  • Schedule Session
  • Import Contacts
  • Basic Analytics
  • SMS Invitation
  • Live Snapshots
  • Session Notes
  • Action Log Viewer
  • Zoho Desk Integration
  • 2 simultaneous session


$171 technician/month billed annually
  • All in Standard Edition +
  • Advanced Analytics
  • Session Recording (3GB free storage)
  • File Manager
  • Rebranding
  • Email Configuration
  • Custom Email Templates
  • Custom Domain Mapping
  • Departments
  • 4 simultaneous session

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